Some Problems Can Be Fixed Remotely

Not every tech problem means packing up your computer and driving across town. A large share of software, setup and configuration issues can be diagnosed and fixed over a secure remote connection — often the same day you call.

Many issues never need a shop visit at all. A secure remote session lets a technician see exactly what's happening on your screen, fix it in real time, and even set up monitoring that catches problems before you notice them.

What we handle remotely

• Remote troubleshooting for slow, glitchy or misbehaving software
• Software installs, updates and configuration
• Proactive monitoring so small issues get caught early

Remote support keeps your downtime and travel to a minimum. If the problem turns out to be hardware, we'll tell you honestly and get it into the shop. Serving Bakersfield and nearby — request remote support and we'll take a look.